Frequently Asked Questions

Everything you need to know about bringing Matriae into your home.

What materials are used in Matriae home products?

We prioritize sustainability and durability, using premium materials such as organic cotton, FSC-certified woods, and hypoallergenic ceramics to ensure beauty and longevity.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. For custom furniture pieces, please allow 4-6 weeks for artisanal crafting and delivery.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made items and final sale products are not eligible for return.

Do you offer international shipping?

Yes, Matriae ships to over 50 countries. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

How do I care for my Matriae textiles?

Most of our linens and throws are machine washable on a gentle cycle with cold water. We recommend air drying to preserve the fiber integrity and color vibrancy.

Are your products ethically sourced?

Absolutely. We partner exclusively with fair-trade certified workshops and independent artisans who are committed to ethical labor practices and environmental stewardship.